Lead Collection & Recovery

To lead and effectively manage the Collection teams to control delinquencies, non-performing loans and minimize credit losses on lending portfolios.

• Responsible for effective early and late collections and recovery strategies of lending portfolio.
• Lead to achieve KPIs set in terms of delinquencies, flow rate and managing performance of in-house collection and Debt Collection Agency
• Create Collections related MIS and implement appropriate strategies to prevent flow through of accounts, manage portfolio delinquencies, minimize losses and increase debt recovery
• Hands on experience in developing Collections strategy and managing the day-to-day debt collections process including champion/challenger strategy and legal matters.
• Able to manage collections cost/expenses incurred within budget.
• Develop Collection procedures and policies for delinquency management and loss mitigation programs.
• Establish key Collection’s metrics for internal and Debt Collection Agency performance monitoring against goals.
• Formulate strategies together with portfolio management team including early warning and pre/post delinquency management.
• Establish, review, and improve efficiency and productivity performance and activities of Debt Collection Agencies
• Liaise with Credit Reporting Agency and lawyers on legal matters, filling winding up /bankruptcy petition and perform close monitoring of the accounts under legal status.
• To coordinate and manage restructure/rescheduled request, prepare restructure/rescheduled strategies, negotiate with customers, review, and recommend strategies to Management for approvals.
• To closely monitor repayment of delinquent accounts and quick action is taken to maximize the recovery.
• To prepare weekly/monthly performance and productivity of Debt Collections Agencies report to the management team.
• Drive improvement with the aim of streamlining/ automating Collections processes

Job Requirements: 

• Minimum Bachelor’s degree in Finance, Economics, Accounting, Business or related discipline.
• Minimum 10 years’ experience in Collections and Recovery management with at least 5 years managing consumer portfolio
• Strong experience in managing Debt Collection Agencies and ensuring productivity performance is within standard
• Excellent communication and negotiation skills
• Strong fundamental understanding of the orientation and outlook of the digital ecosystem in the consumer market
• Committed in completing assignment within dateline and exhibit a high level of leadership as well as excellent in adapting to a fast and rapidly changing circumstance.
• Ability to execute and drive projects to completion in a timely manner and work collaboratively with cross-functional departments
• Strong working knowledge and understanding of analytics tools, preferably in database query tools (SQL, tableau) would be an added advantage.
• Ability to negotiate and communicate with relevant stakeholders in difficult or sensitive situations, while maintaining professionalism and customer service standards.