Fraud Ops Lead

The Fraud Operations Lead is responsible for managing and overseeing the fraud prevention and detection activities within the organization. This role involves developing and implementing strategies, processes, and systems to identify, prevent, investigate, and mitigate fraudulent activities.

The Fraud Operations Lead will lead a team of fraud analysts and specialists, providing guidance, training, and support to ensure the effectiveness and efficiency of the unit.

Key Responsibilities:

• Develop and implement comprehensive fraud prevention and detection strategies, policies, and procedures.
• Lead and manage a team of fraud analysts and specialists, including hiring, training, and performance management.
• Provide guidance and support to the team in investigating and resolving fraud cases, ensuring adherence to internal policies and legal requirements.
• Collaborate with cross-functional teams, including risk management, legal, compliance, and IT, to enhance fraud prevention and detection capabilities.
• Monitor and analyze fraud trends, patterns, and emerging risks to proactively identify potential vulnerabilities and develop appropriate countermeasures.
• Utilize fraud detection tools, technologies, and systems to monitor, track, and report on fraudulent activities.
• Establish key performance indicators (KPIs) and metrics to assess the effectiveness of fraud prevention measures and the performance of the team.
• Conduct regular fraud risk assessments and develop and implement remediation plans as needed.
• Stay up-to-date with industry best practices, regulatory changes, and emerging fraud trends to ensure the organization remains proactive and compliant.
• Prepare and present reports on fraud prevention and detection activities, trends, and outcomes to senior management.

Job Requirements:

• Bachelor's degree in business, finance, criminal justice, or a related field. A master's degree is preferred.
• Minimum of 7–9 years’ proven experience in fraud prevention, detection, and investigation, with at least part of that experience in a leadership role.
• Strong knowledge of fraud schemes, methodologies, and tools.
• Familiarity with relevant laws, regulations, and industry standards related to fraud prevention and detection.
• Experience in managing and leading a team, including hiring, training, and performance management.
• Excellent analytical and problem-solving skills, with the ability to think critically and make sound decisions.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and senior management.
• Proficiency in using fraud detection and prevention technologies, tools, and systems.
• High level of integrity, ethics, and professionalism.
• Relevant certifications such as Certified Fraud Examiner (CFE) or Certified Fraud Control Manager (CFCM) are a plus.
• This job description is intended to convey information essential to understanding the scope of the position. It is not intended to be an exhaustive list of qualifications, responsibilities, and skills required for the role.