Fraud Operations Associate

Job Role:

As a Fraud Analyst, you will be responsible for identifying, investigating, and mitigating fraudulent activities across our various platforms and transactions. You will utilize your strong analytical skills and knowledge of fraud detection techniques to proactively monitor suspicious activities, assess risks, and implement preventive measures. This position offers an exciting opportunity to contribute to our fraud prevention strategies and safeguard our customers' interests.

Responsibilities:

• Monitor and analyse transactions, accounts, and activities to identify potential fraudulent patterns or behaviours.
• Utilize fraud detection tools, systems, and techniques to identify and investigate suspicious activities.
• Conduct in-depth investigations into flagged transactions, accounts, or individuals to assess the validity of claims and identify fraudulent behaviour using combination of manual and automated tools and prepare reports as necessary
• Perform daily BAU activities covering detections; investigations; chargeback-related queries; suspicious activity monitoring for customer and merchant profiles; and customer escalations
• Document and maintain accurate records of investigations, findings, and actions taken.
• Stay up to date with the latest fraud trends, techniques, and industry best practices.
• Carry out any other ad hoc tasks related to Fraud Operations

Qualifications:

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Working experience in fraud prevention, detection, or investigation within a financial institution or relevant industry.
• Exposure to fintech, payments and e-commerce are an advantage
• Self–starter, work independently with limited guidance, solution-oriented and team player
• Strong analytical and problem-solving skills, with the ability to identify patterns and anomalies in large datasets.
• Excellent attention to detail and the ability to work with sensitive and confidential information.
• Strong written and verbal communication skills to effectively document findings and communicate with stakeholders.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Relevant certifications in fraud prevention or investigation are a plus.
• Willingness to work on shifts
• Experience is handling customers