Fraud Operations & Analytics Lead

The Fraud Operations & Analytic Lead is a strategic managerial role responsible for overseeing the entire customer life cycle from digital onboarding (eKYC) and to post transaction fraud monitoring and scam prevention. This position leads high-performance teams within fraud operations including anti-scam initiatives, fraud analytics, eKYC while maintaining regulatory compliance, minimizing financial loss and safeguarding customers from fraudulent activities. 

• Lead, mentor, and manage a hybrid team of Fraud Operations, eKYC, and Anti-Scam specialists, overseeing daily investigations, case management, and onboarding activities across multiple shifts (including 24/7 coverage).
• Foster a high-performance culture by setting clear KPIs, conducting regular training, and promoting professional development to ensure team members are equipped to handle complex risks and emerging scam tactics.
• Manage resource planning, including shift scheduling and vendor coordination, to ensure seamless 24/7 operational coverage and adherence to Service Level Agreements (SLAs). B. Fraud Prevention & Strategy
• Develop, execute, and continuously enhance comprehensive fraud prevention frameworks and policies to mitigate financial losses and safeguard the brand.
• Analyze emerging fraud trends, patterns, and attack vectors to spearhead the enhancement of detection rules and implement proactive controls.
• Oversee complex fraud investigations from initiation to resolution, ensuring strict adherence to internal compliance standards and regulatory requirements. Collaborate with Product, IT, and Data Science teams to integrate robust fraud controls into new product launches and optimize existing detection systems.