Cards Operations Assistant Manager

Card Operations Assistant Manager will be managing the financial and operational aspects of debit cards. This will include but not limited to, Reconciliation, Settlement processing, Financial reporting, Dispute and Refunds, L2 Debit Card Support and investigation, Fraud Escalation and Payments while ensuring compliance to regulatory requirements. The role requires coordination with Finance, Treasury, Payment Network providers, Customer Experience, AML, Fraud and Product to ensure accurate and timely processing of tasks.

SCOPE & AUTHORITY

Current:

1. Card Scheme Settlement
2. Reconciliation of Debit Card transactions, including finance system posting
3. Regulatory Reporting
4. Dispute Chargeback Handling
5. L2 Debit Card Support & Investigation
6. Fraud Escalation
7. Payment, invoice validation
8. Weekly / Monthly reporting to stakeholders

New/Future:

1. Automation of existing process to improve reconciliation
2. Compliance to regulatory requirements
3. Process improvement – review and revise existing process to improve customer journey.

KEY RESULT AREAS

1. Card Scheme Settlement - Perform daily payment to Card Scheme.
2. Card Reconciliation - Perform reconciliation of card transactions and posting to finance system.
3. Regulatory reporting – perform monthly submission of regulatory reporting.
4. Dispute & Chargeback - perform chargebacks, refunds and disputes based on TAT set.
5. Customer Experience Support – support customer experience team on card escalation and investigation.
6. Fraud escalations – Validate and perform Fraud escalations.
7. Invoicing and Payment - perform validations on invoices received prior to making payment
8. Reporting - Perform weekly / monthly reporting to stakeholders.

Need to Know

1. Knowledge of card reconciliation
2. Understanding card scheme (PayNet / Mastercard / Visa) and settlement cut off timing.
3. Experience with Card Management System
4. Basic knowledge of AML and Fraud Monitoring procedure.
5. Familiarity with Dispute & Chargeback Management
6. Proficiency in Excel, financial system and reconciliations tools will be an added advantage
7. Understand Risk & Compliance, and regulatory standards in Card Operations.