Card Operations Senior Executive

The Senior Executive will be responsible for ensuring smooth daily execution of Boost Bank’s card operations, including debit/credit card issuance, settlement, reconciliation, and dispute handling. This is a hands-on role with a focus on operational accuracy, compliance, and customer experience.

Key Responsibilities

• Execute day-to-day card operations: issuance, activation, hotlisting, renewals, replacements.
• Process transaction settlements, reconciliations, and exception handling.
• Manage chargebacks and disputes in line with scheme rules and timelines.
• Support fraud/risk monitoring activities and escalate suspicious cases.
• Work with vendors, processors, and scheme partners to resolve operational issues quickly.
• Maintain documentation and ensure audit readiness at all times.
• Support UAT and operational readiness for new card features or product rollouts.
• Provide backup support for ad-hoc projects and incident handling.

Requirements

• Bachelor’s degree in Finance, Banking, Business, or related.
• 2–4 years of hands-on card operations experience (bank, fintech, or FI).
• Strong knowledge of card processes: issuance, settlement, reconciliations, chargebacks.
• Familiar with BNM regulations and card scheme rules (Visa/Mastercard).
• Detail-oriented, dependable, and able to work under tight deadlines.