Anti Scam Analyst

As an Anti-Scam Analyst, you will be responsible for identifying, investigating, and mitigating possible scams across our various platforms and transactions. You will utilize your strong analytical skills and knowledge of fraud detection techniques to proactively monitor suspicious activities, assess risks, and implement preventive measures. This position offers an exciting opportunity to contribute to our fraud prevention strategies and safeguard our customers' interests.

KEY RESULT AREAS

• Fraud Detection & Monitoring – Proactively identify and flag suspicious transactions using fraud detection tools and alerts triggered by NSRC.
• Scam Investigation – Conduct thorough investigations into fraud cases and document findings.
• KYC/AML Compliance – Verify customer identities and ensure adherence to regulatory requirements.
• Reporting & Documentation – Prepare fraud reports and maintain audit-ready records.
• Law Enforcement Coordination – Liaise with national fraud agencies (e.g., National Scam Response Centre).
• Customer Protection – Assist scam victims and secure compromised accounts.
• Process Improvement – Recommend enhancements to fraud prevention systems and policies.

WORK EXPERIENCES 

• 2+ years Fraud Monitoring & Alerts
• 2+ years eKYC/AML Compliance
• 1+ Customer Fraud Handling
• Reporting & Documentation
• Banking/Fintech Background (Preferred)
• Willing to work on 24/7 rotational shift work arrangement
• Bachelor’s degree in business, Finance, Banking, or related field
• At least 1-3 yrs working experience
• Professional certifications in AML/CFT (e.g., CAMS, ICA, or equivalent) are an added advantage