Collection Manager

About Boost Indonesia

Boost Indonesia is a financial technology service part of AXIATA GROUP, that serves and empowers micro-enterprises and SMEs - to transform life for the unbanked and underserved.

Get to Know the Role

As our Collection Manager, you'll take full ownership of the collection process for SME products, from pre-collection strategies to post-due actions. You’ll collaborate with cross-functional teams, spearhead collection initiatives, and represent the company in legal matters when necessary. If you're goal-oriented, results-driven, and passionate about optimizing processes, we want to meet you.

Key Responsibilities

• Design and implement collection strategies for SME portfolios.
• Oversee and periodically review standard collection procedures.
• Liaise closely with the Business team on potential overdue accounts.
• Execute legal actions such as summons or litigation, where applicable.
• Conduct field visits for verification and case resolutions.
• Represent the company in ongoing legal matters with the Legal team.
• Manage external collection partners for efficient case resolution.
• Track and report on key collection metrics and audit results.

Job Requirements & Criteria

• A minimum of 5 years’ experience in collections within fintech, leasing, or banking sectors, with at least 2 years in a supervisory or managerial capacity.
• Solid understanding of litigation procedures and legal recovery processes related to collections.
• Experience in working with external parties such as collection agencies would be an advantage.
• Strong presentation, negotiation, and leadership skills.
• Fluent in English (spoken and written).
• Comfortable with out-of-town travel.
• Resilient, analytical, and goal-focused mindset.